Frequently Asked Questions

Check out some of our most commonly asked questions below

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I'm new, where do I start?

Check out our New Client page!

How do I get there?

JTB is located at 27 Mendon Street in downtown Uxbridge, Massachusetts, inside the historic Bernat Mill Complex in the heart of the Blackstone Valley.

Coming from Rhode Island or points south:
Take Route 146 North to Exit 3. Follow Quaker Highway toward South Main Street/Route 122 and continue into downtown Uxbridge. Turn right onto Mendon Street. The Bernat Mill Complex will be on your right.

Coming from Worcester or points north:
Take Route 146 South to Exit 6. At the rotary, take the third exit toward Douglas Street/Route 16 East. Turn right onto North Main Street, then left onto Mendon Street. The Bernat Mill Complex will be on your right.

JTB Studios
27 Mendon Street
Uxbridge, MA 01569

where do I park?

Parking is easy. There is a large parking lot behind the Bernat Mill Complex, with plenty of free parking available for JTB clients. A small number of on-street spaces are also available directly in front of the building.

If you’re already spending time in downtown Uxbridge, JTB is within easy walking distance of many nearby shops, restaurants, and community spaces.

Give yourself a few extra minutes on your first visit to park, find us, and get settled. After that, you’ll know exactly where to go.

Can I get a tour?

Absolutely! If you’d like to see the studio before your first class or appointment, we’d be happy to show you around. Contact Us or text/call us at 508-779-6643 and we’ll find a time that works for you.

Come see the space, ask questions, and get a feel for JTB before you decide where you’d like to begin.

We’d love to meet you and show you around.

Do I need an account to book?

Yes. All JTB classes, appointments, and purchases are connected to your individual Mindbody account.

Creating an account is quick and easy. We’ll just need some basic information, including your name, email address, and phone number. You can register using the form at the bottom of this page or through the registration links throughout our website.

Once your account is set up, you can use it to book classes and appointments, purchase passes and services, manage your reservations, update your information, view your purchase history, and securely save a payment method if you choose.

You can book directly through the pages on our website or visit our Mindbody store.

Need help? Just reach out. Because our front desk isn’t continuously staffed, please allow up to 48 hours for a response, although you’ll often hear from us much sooner.

Texting 508-779-6643 is the quickest way to reach us.

When should I arrive?

For most classes and appointments, plan to arrive 5 to 10 minutes early. This gives you time to park, check in, put away your belongings, and get settled without feeling rushed.

Visiting JTB for the first time? Aim for about 10 minutes early so you can meet your instructor or therapist, complete any outstanding forms, and get familiar with the space.

Please don’t arrive more than 15 minutes early. Our front desk isn’t continuously staffed, and the door may be locked while another class or appointment is in progress.

For classes, please make sure you’re inside and ready to go by the scheduled start time. The door may be locked once class begins, and late arrivals may not be able to enter.

If you arrive a few minutes early and find the door locked, don’t worry. We’re likely finishing another class or appointment and will open it as soon as we’re available.

If you need assistance when you arrive, you can text us at 508-779-6643.

What do I wear?

Wear whatever helps you feel comfortable and able to move freely. There’s no special JTB wardrobe required.

What works best will depend on what you’re coming in for, so visit our New Client page for specific tips for yoga, fitness classes, and massage appointments.

During New England’s rain, snow, and mud seasons, we have plenty of space for coats and outdoor shoes. If your class requires sneakers, please bring clean indoor shoes and change into them when you arrive.

Thanks for helping us keep the studio floors clean and comfortable for everyone.

What do I bring?

Honestly, just show up! We have most of what you’ll need here.

Depending on your class, you may want to bring a yoga mat, clean indoor sneakers, or a few favorite props of your own. Check out our New Client page for specific recommendations based on what you’re coming in for.

Bring a water bottle if you have one. We have a refill station available, and bottled water is also available complimentary if you need it.

If you bring your phone inside, please silence it completely and keep it with your personal belongings during classes and appointments. This time is for you. Most everything else can wait.

can I buy or use a gift card?

Buy gift cards here!

Already have a gift card and ready to book? You’ll have the option to pay with your gift card upon checkout but feel free send us a text at 508-779-6643 if you’d like assistance!

How do I book?

Once you have your Mindbody account, booking is easy. You can book classes, schedule appointments, and purchase passes or services directly through the appropriate pages on our website or visit our Mindbody store.

Just log into your account, choose what you’d like to book or purchase, and follow the prompts to complete your reservation.

From your account, you can also manage upcoming reservations and appointments, update your information, view your purchase history, and securely save a payment method if you choose.

Having trouble or not sure what to book? Reach out and we’ll help you get set up. Texting 508-779-6643 is the quickest way to reach us.

How Can I stay connected?

There’s always something happening at JTB, and we’d love to keep you in the loop.

Follow us on InstagramFacebook and YouTube for studio updates, class inspiration, upcoming events, behind the scenes moments, and more.

Want to connect with the community, too? Join our JTB Facebook group, where we share updates and our community can connect beyond the studio.

And be sure you’re subscribed to our emails for news, schedule updates, special events, retreats, workshops, and other good stuff happening at JTB.

However you choose to stay connected, we’re glad you’re part of it.

Where do I find pricing?

There are lots of ways to be part of JTB. Come occasionally, commit to a regular practice, book some time for yourself, or explore one of our special experiences. Choose what works for you.

Classes

Unlimited Membership

Unlimited Class Membership | $159/month

Love coming to JTB? Our Unlimited Membership gives you access to regularly scheduled classes throughout the month and is the best value for students who want to make JTB part of their regular routine.

Class Passes

Prefer a little more flexibility? No membership required.

Drop In | $25

5 Class Pass | $115

10 Class Pass | $200

Choose the option that works best for your schedule and how often you’d like to come.

New to JTB?

New Student Special | $49

Get two weeks of unlimited classes for $49 and explore as much as you’d like. Try different formats, meet our instructors, and find your thing.

Available to new students only.

Every JTB massage is personalized to you, with pricing based on session length and your chosen massage therapist.

Massage Therapy

60 Minutes | Starting at $90

75 Minutes | Starting at $110

90 Minutes | Starting at $140

2 Hours | Starting at $175

Massage pricing varies by therapist. You’ll see the exact price for your selected provider when booking.

Massage Enhancements

Want to add something extra to your session? Available enhancements include:

CBD | +$20

Himalayan Salt Stones | +$20

Massage Cupping | +$20

Pregnancy Massage | +$20

Enhancements may vary by therapist and can be added when booking or discussed with your therapist.

Monthly Massage Membership

Massage Membership | starts at $85/month

Prefer to keep massage on your calendar? Our monthly membership includes one 60 minute massage each month at a discounted rate.

For more information about what to expect, visit our Massage Therapy page.

More Ways to Experience JTB

There’s a lot more happening here than our regular classes and massage appointments.

Explore current Workshops & Events, upcoming Retreats, and Yoga Teacher Training for current offerings and pricing.

Looking for something private or planning an experience for a group? Contact us and tell us what you have in mind.

Prices and offerings are subject to change. Current pricing and applicable terms will be displayed at the time of purchase.

How do I become a member?

If you’ve found your thing and want to make JTB part of your regular routine, membership is the easiest and most affordable way to keep showing up.

Our memberships offer discounted pricing along with additional perks, depending on the membership you choose.

Unlimited Class Membership
Unlimited access to our regularly scheduled yoga and fitness classes each month. If you’re coming to class a couple of times a week, membership is likely your best value.

Household Add-on Membership
We offer special membership pricing for multiple household members. Bring your partner, your teen, or your roommate at a discount.

Massage Membership
Includes one 60 minute massage each month at a discounted membership rate.

Not sure if membreship makes sense for you? Reach out. We’re happy to help you choose without any pressure.

What offerings are suitable if I'm pregnant?

Pregnancy doesn’t necessarily mean pressing pause on the things you enjoy at JTB. Many of our classes and massage services can be adapted throughout pregnancy based on your individual experience, comfort, and any guidance you’ve received from your healthcare provider.

We offer pregnancy massage, with positioning and techniques adapted for comfort throughout your session.

If you’re attending a yoga or fitness class, please let your instructor know that you’re pregnant. Your instructor can offer options and help you navigate movements or positions that may benefit from adjustment, while you remain in charge of what feels appropriate for your body that day.

Pregnancy experiences vary considerably from person to person and throughout each trimester. If you have questions about whether a particular type of exercise or massage is appropriate for you, please check with your healthcare provider.

Not sure which JTB offering might be a good fit? Reach out and we’ll be happy to talk through your options.

What if I have allergies or sensitivities to massage products?

We use a variety of massage products and can often offer alternatives based on individual allergies, sensitivities, and preferences.

We collect relevant health information on your intake form, but please let your massage therapist know about any known allergies or sensitivities before your session begins.

If you have a significant allergy or are concerned about a particular ingredient, contact us before your appointment. This gives us time to review the products available and determine whether we have an appropriate option for you.

When in doubt, ask. We’re always happy to check.

What are your policies on refunds & Cancellations?

We know plans change. Our cancellation, refund, membership, and purchase policies vary depending on the type of class, appointment, event, or purchase.

Visit our Policies & Etiquette page for current policies and details.

If you have a question about your specific situation, please reach out at 508-779-6643 and we’ll be happy to help.

How do I view or update my account information?

Log in to your Mindbody account to update your contact information, saved payment methods, and other account details.

You can also view your upcoming classes and appointments, visit and cancellation history, purchases, and other account information.

Forgot your password? Use the password reset option on the Mindbody login screen. If you’re still having trouble accessing your account, contact us and we’ll be happy to help.

How do I get a copy of my membership payments for health insurance reimbursement?

Log in to your Mindbody account to view your purchase and payment history. You can print or save this information to submit with your reimbursement request.

If your insurance provider requires a cleaner payment summary or additional documentation, contact us and we’ll be happy to help.

Reimbursement requirements vary by insurance plan, so check with your provider to confirm what documentation they require.

Do you have an app?

JTB doesn’t have a separate studio app, but you can easily book with us from your phone.

The simplest way to book classes and appointments is through the JTB website or our Mindbody store.

Prefer an app? You can also use the Mindbody app. Search for JTB Studios and add us to your favorites for easy access to our schedule and booking.

The Mindbody app is available for both iPhone and Android.

If you have trouble finding JTB, connecting your account, or booking through Mindbody, just reach out and we’ll be happy to help.

Our Promises to You

You will be welcomed as you are.

Your experience will be your own.

We will keep showing up with care and curiosity.

Create Your Account Below


Take What You Need!

Book a class or service
BOOK NOW
CONTACT US

Fitness/Yoga/Massage:
27 Mendon Street,
Uxbridge, MA 01569

Call or Email:
508.779.6643
info@jtbwellness.com

WE’RE OPEN
  • Monday 8AM to 8PM
  • Tuesday 7AM to 8PM
  • Wednesday 9AM to 7:30PM
  • Thursday 8AM to 6PM
  • Fri, Sat, Sunday 8AM to 10AM

Hours can shift, and our door remains locked while we’re in session or teaching a class. Please contact us ahead of time if you’d like a tour or need on-site assistance.

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