Below you’ll find the policies and etiquette that assist us in delivering an experience that will be the highlight of your day. We’re so glad that you are here!

Don’t forget to check out our FAQs page

Code of Conduct & Community Expectations

At JTB Studios, we are committed to creating a welcoming, inclusive, and safe space for every body and every being. Our community thrives on mutual respect, compassion, and accountability.

Effective immediately, the following policies are in place to ensure the safety and well-being of all clients, patrons, members, visitors, guests, students, instructors, and team members:

Code of Conduct

Participation in any class, event, workshop, or private session at JTB Studios implies agreement with the following:

• Respect for All: All patrons and staff must be treated with kindness, dignity, and respect. Any form of harassment, discrimination, inappropriate or sexually suggestive behavior, whether verbal or non-verbal, will not be tolerated.

   

• Safe Space Policy: Our studios are sacred spaces intended for healing, growth, and connection. Any actions or comments that compromise emotional or physical safety may result in immediate review and potential removal.

   

• Right to Remove: JTB Studios reserves the right to remove or ban any individual—whether a client, patron, member, student, instructor, or team member—at our discretion, who violates these guidelines. We do not take this lightly, and all concerns will be handled with care and discretion.

   

• Zero Tolerance: Any admission, implication, or act of sexual aggression, fantasy, or discomforting behavior—whether disclosed or witnessed—may result in immediate dismissal, even without a formal complaint.

Grievance Policy: Reporting a Concern

We are committed to receiving feedback with care and taking all concerns seriously. If you experience or witness something that made you feel uncomfortable, unsafe, or disrespected, you have options:

Anonymous Reporting

Use our Anonymous Grievance Form to share what happened. While we cannot take action on anonymous reports alone, these submissions help us track patterns and determine if intervention is needed.

Named Reporting

If you are comfortable, please fill out our Formal Grievance Form with your name and details of the incident. These reports will be reviewed by Jess and one additional trusted team member, with a response provided within 72 hours.

Both forms will be linked on our website and available at the front desk.

Payment & Gratuity

• A credit card is required for booking all appointments, however, you may choose to pay with another method upon checkout. If you do not wish to provide your credit card, we require payment in full — or a gift card number — prior to booking your service.
• Text us at 508-779-6643 if you need assistance with online booking before you put your credit card information in!
• There is a $10 minimum on credit card purchases. We greatly appreciate your payment in cash or check. Venmo is available for product purchases only. Services providers may have their own Venmo accounts for tips.
• Leaving a tip is not required although it is appreciated. Our service providers are exceptional, so we know you want to tip them! Please bring cash or scan their Venmo code (available on site) to get them their tips directly.

• Memberships and class passes are not transferable. 

• Intro offers are for new clients only. Duplicate accounts are not eligible. Forgot your login information? Contact us!
• Gift cards expire 7 years from the date of purchase and are not redeemable for cash.

Please note the expiration date that appears on your receipt of purchase for class, workshop, and appointment passes. Expiration dates may not be extended. 

Refund Policy

• Should you require a refund, it will be applied to your account as a credit you can use for any future purchase.
• Autopay memberships run as stated in the agreed-upon contract. Please be sure to review the series of notifications that are sent prior to auto payments occurring and membership holds lifting. Requests for cancellations or holds that occur after the auto payment has processed will not be refunded. Prorated charges are not allowed for partial months.
• Multi-class courses are sold at a single price. Partial refunds are not given for missed classes.
• If you complete a transaction prior to contacting us, any modifications that require refunds will follow this policy.
• We do not refund purchases to credit cards. No exceptions.

Health History & Illness

• Your health information may be necessary for certain appointments. Please be sure to fill out any forms sent to you after booking and prior to arriving at your appointment.
• To do our part in preventing the spread of illness to others, we ask that clients do not attend services or classes when they are sick.

Cancellation Policy:

Appointments

• We require 24 hours notice for appointment cancellations.
• Late cancellations and no-shows require payment in full. If you have a gift certification, it will be considered null and void. If you have a treatment package, that treatment will be deducted.
• Please arrive at least 5 minutes before your appointment start time in order to enjoy your full time in session. If you are a new client, please arrive 10-15 minutes early. Arrivals greater than 5 minutes after your appointment start time will receive an abbreviated service to keep the rest of the day on schedule or you may be subject to rescheduling and late cancellation fees.
• Arriving 15 minutes late or more for your appointment is considered a no show and you will be charged the full amount for the scheduled service.

Classes & Workshops

• You have until 12 hours before class begins to cancel without a fee. Late cancels or no shows will automatically be charged $10.00 to the card on file or your class pass will be deducted for the visit.
• If you are a monthly classes autopay member, we will waive your late cancellation fee (for classes only) twice per rolling month. Guest passes, instructor memberships, and other discounted or gifted passes or memberships are also subject to late cancellation and no show policies.
• You have until 24 hours before a workshop begins to cancel without a fee. Late cancellations require payment in full.
• Please arrive at least 5 minutes — but no more than 15 — before class to ensure you are prepared and to not disrupt other students or instructors. The front door may be locked during class. Arriving after the posted class time and/or after the door has been locked is considered a late cancel, subject to late cancellation fees.

Membership

We understand that emergencies can arise, so if circumstances are beyond your control please contact us at your earliest convenience to discuss with management.

Emergency Cancellations and Frequent Exceptions Policy:

We understand that emergencies can arise unexpectedly. If circumstances beyond your control require you to cancel or reschedule, please contact us at your earliest convenience to discuss the situation with management.

Frequent Exceptions

While we always strive to be flexible and make exceptions where possible, repeated cancellations can affect our ability to serve our clients. We want to be as accommodating as possible while maintaining the quality and efficiency of our service. This policy helps us find a fair balance between understanding your needs and ensuring that we can continue serving all clients. To maintain fairness and ensure availability for everyone, we have the following guidelines in place:

• Two Exception Limit: We will waive cancellation fees up to two times in a six-month period for legitimate emergencies, such as illness or family crises. After two exceptions, we will charge a reduced fee to continue offering flexibility while protecting our schedule.

• Reduced Fee After Two Exceptions: After the second exception, any future cancellations will incur a 50% cancellation fee. This helps cover the cost of your scheduled appointment and the disruption to our availability.

• Prepayment for Future Bookings: In addition to the reduced fee, we may require prepayment for future bookings to secure your appointment. This ensures that we can continue to offer the highest level of service while respecting the time and resources of our business and other clients.

Discounts & Promotions

We proudly offer discounts for the following groups when one of the listed forms of identification is provided:

Active Military & Veterans:

• Military or VA ID
• Driver’s license/state ID with “Veteran” designation

High School, College Undergraduate & Graduate Students:

• Valid student ID
• .edu email address

Adults 65 and Older:

• Birthdate
• State-issued ID, driver’s license, or passport
• Medicare card

Police, Fire & EMT First Responders:

• Official job ID
• Badge

If you’re unsure whether you qualify, just ask us! We’re happy to help.

Please note:

• Memberships, autopayments, and promotions (e.g., new student special) cannot be discounted.
• All raffles, offers, and promotions have expiration dates, are non-refundable, cannot be modified, extended, shared, transferred, or frozen for any reason.

Enjoy & Respect the Space:

Cell Phones

Clients are encouraged to “unplug” when they join a class or use a service. Cell phones should be placed on silent (not vibrate) and left outside of the class/treatment room with your other personal belongings.

Noise

We love when our clients interact with one another but we ask that you be respectful of any loud talking or other distracting noises when in the common areas.

Pets

Animals are not allowed in any JTB location, with the exception of service dogs and during designated events.

Shoes

Yoga, pilates, and barre are done in bare feet or socks. All other fitness classes require clean, indoor shoes. Kindly leave outdoor shoes in the lobby.

Props & Equipment

Please be sure to clean any used equipment or props with the provided disinfectant wipes and return them to the spot and condition of how you found them.

Age Requirements

• Children should never be left unattended in any JTB location.
• Children under the age of thirteen (13) are not permitted in any studio class unless specifically advertised for that age group (e.g. Mom and Me Barre) and accompanied by their parent, guardian, or caregiver. Each attendee must have their own account in MINDBODY and are charged at the regular rate.
• With a signed waiver by a parent, guardian, or caregiver we offer massage to children. Our massages cannot be booked for less than sixty (60) minutes.

At JTB, we promise that…
✨You will feel better than when you came in
✨We will create a safe, healing space for you
✨You will be welcomed as you are
Thank you for being here!